SeaRoad, a family-owned Australian shipping and logistics company, has been a vital link between Tasmania and mainland Australia for decades. Operating with purpose-built RoRo vessels and a comprehensive logistics infrastructure, SeaRoad ensures the seamless movement of goods across the Bass Strait.

In this video, discover how SeaRoad partnered with Infocomm to implement our Transport Management System (TMS), enhancing their operational efficiency and customer service. Hear from SeaRoad’s team about the challenges they faced and the tangible benefits realised through this digital transformation.

SeaRoad's Digital Transformation: Enhancing Logistics with Infocomm's TMS

SeaRoad’s Digital Transformation: Enhancing Logistics with Infocomm’s TMS

Discover how SeaRoad streamlined operations and improved customer service through Infocomm’s tailored Transport Management Software

Manual processes slowed growth

Before partnering with Infocomm, SeaRoad faced challenges with manual processes, lack of real-time visibility, and difficulties in scaling operations.

These issues hindered efficiency, customer satisfaction and growth.

Limited Visibility: Without real-time tracking and dispatching, fleet movements were difficult to monitor, leading to delays and miscommunication.
Poor Client Experience Manual processes and outdated systems limited SeaRoad's ability to provide self-service capabilities to their customers.
Fragmented Systems: Disconnected software made it challenging to integrate ERP and GPS data, slowing down decision making and adding administration.
Rigid Workflows: Standardised systems failed to adapt to SeaRoad's unique operational requirements, creating inefficiencies and bottlenecks in critical processes.

Tailored solutions for Complex Logistics

Infocomm tailored our Transport Management System to address SeaRoad’s unique needs, enhancing their operations and customer experience:

Real-Time Tracking & Dispatching: Enhanced visibility into fleet movements.
Customer Self-Service Portal: Improved client interactions and satisfaction.
Integration with Existing Systems: Seamless connectivity with ERP and GPS systems.
Customised Workflows: Adapted to SeaRoad’s specific operational processes.

Like our customers, we’re constantly moving. Unless we’re delivering the latest solutions, we don’t think we’re doing our job.

It’s this sort of energy that fuels our desire to invest in R&D on a continual basis. It’s why we offer the most advanced solutions using the latest technology.

Infocomm’s TMS revolutionised our operations.

The integration was seamless, and the improvements in efficiency were immediate.

Tailored solutions for Complete Logistics

Like our customers, we’re constantly moving. Unless we’re delivering the latest solutions, we don’t think we’re doing our job. It’s this sort of energy that fuels our desire to invest in R&D on a continual basis. It’s why we offer the most advanced solutions with comprehensive modules that evolve alongside industry needs.

At Infocomm, we pride ourselves on building long-term customer partnerships. We believe in working together not just until project completion, but on an ongoing basis to ensure mutual success for all parties. This commitment to partnership combined with our forward-thinking approach ensures our technology continues to support your business as it grows and changes.

Like our customers, we’re constantly moving. Unless we’re delivering the latest solutions, we don’t think we’re doing our job.

It’s this sort of energy that fuels our desire to invest in R&D on a continual basis. It’s why we offer the most advanced solutions using the latest technology.

Infocomm’s TMS revolutionised our operations. The integration was seamless, and the improvements in efficiency were immediate.

SeaRoad

Discover how SeaRoad partnered with Infocomm to implement our Transport Management System (TMS), enhancing their operational efficiency and customer service.